Conditions of Booking and Refund Policy
1. Booking Facility Only
Travel Forever acts merely as the booking facility for the Tour Operator with whom the Customer’s Booking is placed through. Tours are sold through Travel Forever’s booking facility for Tour Operators and other businesses that provide the Tour. Travel Forever is not a Tour Operator and has no responsibility for Tours. Travel forever is not able to influence or control a Tour Operator or Tour.
2. Accuracy of Information and Limitation of Liability
a. Travel Forever does not accept liability to the Customer (or any other person) for any act or omission on the part of the Tour Operator including (but not limited to) any failure by the Tour Operator to provide the Tour, or any accident, loss or damage which the Customer or any other person might suffer as a result of the Tour and the Customer agrees to release and indemnity Travel forever from and against any such claim in that respect.b. Travel forever does not warrant or represent to the Customer that the Tour is suitable or fit for the Customer’s purpose or corresponds with any advertising of the Tour Operator and the Customer agrees to make their own enquiries with the Tour Operator if required.c. All Tours are provided by Tour Operators and based on dates of availability the Tour Operator has provided to us. Travel Forever is unable to guarantee the availability of any tour included on this website.d. Travel Forever has taken all reasonable care to ensure that the content of this site is correct, but all information is subject to change at any time without notice. As a user of this website you acknowledge that Travel Forever is unable to check the accuracy of all information provided by a Tour Operator. You should make your own independent enquiries with the Tour Operator and other third parties and use your own judgment to assess the accuracy of any information accessed through the Travel Forever website.
3. Fees and Charges
The Customer agrees to pay to Travel Forever the Tour Operator's advertised price (“Price
”) for the Tour plus a non-refundable booking fee of 25% including GST.
4. Tour Operator’s Conditions
The Customer agrees to abide by all terms, conditions and directions of the Tour Operator in respect of the Tour including but not limited to:
a. All matters regarding the conduct of the Tour such as safety, use of equipment, clothing, etc.
b. Payment for the Tour — the Customer acknowledges and agrees that the Price charged by the Tour Operator for the Tour may be subject to changes and Travel Forever gives no warranty regarding the accuracy of the Tour Operator’s current advertised prices. Travel Forever will endeavor to abide by the Tour Operator’s advertised Price.
c. Cancellation Fees — If the Customer cancels or changes a Booking then the Customer agrees to abide by any cancellation or alteration policy of the Tour Operator which may include the payment of a charge for the cancellation or change. BUT the Customer agrees that notwithstanding any cancellation or refund policy of the Tour Operator, Travel Forever shall at all times be entitled to retain the Booking Fee plus a deposit equivalent to 25% of the Price. In addition to this the Customer agrees to abide by the cancellation policies set out in Clause 7 Cancellations, Amendments and Refunds following.
5. Age and identity of Customer
a. Travel Forever will not accept any Booking from the Customer unless the Customer is at least 18 years of age. The Customer warrants and assures Travel Forever that they are at least 18 years of age.
b. The Customer may be required by the Tour Operator to provide photo ID at check-in to ensure that their identity matches the booking identity. The customer will also be required by the Tour Operator to sign the booking confirmation/voucher.
6. Cancellations, Amendments and Refunds
a. Cancellation by you, the Customer — If you are not able to partake in a Tour on the date and time you have booked you should contact the Tour Operator as far prior to this date and time as possible. Travel Forever cannot contact the Tour Operator on your behalf nor refund or exchange should you fail to partake on a Tour on an agreed date and time. Any requests for a refund in either of these circumstances are at the sole discretion of the Tour Operator and Travel Forever will not play any role in organizing or facilitating this. The Customer agrees that notwithstanding any cancellation or refund policy of the Tour Operator, Travel Forever shall at all times be entitled to retain at least the Booking Fee plus a deposit equivalent to 25% of the Price.
b. Cancellation by the Tour Operator (apart from weather) — In some cases a Tour Operator may make alterations to a tour date, price, inclusions, itinerary, minimum numbers, ages etc. Travel Forever reserves the right to cancel, change, transfer or substitute any tour that you have booked, at any time and for any reason. If you choose not to accept the alternatives offered you will be entitled to a full refund including the booking fee. Notwithstanding the above, if we receive advance notice of a significant change to a tour, we will make a reasonable effort to communicate this to you and to facilitate an amendment of the booking.
c. Cancellation because of Weather — If the Tour you have booked is unable to be taken because of weather, it may be rescheduled. You the Customer should make contact with the Tour Operator prior to the date and time of travel using the contact details provided on your booking confirmation to organise this. The Tour Operator will do all possible to reschedule the Tour to a date and time suitable to you the Customer. If the rescheduled date is not suitable you may be entitled to a refund.
d. In some instances bank fees and exchange rates may mean the amount refunded is different to the amount originally paid for a tour, particularly in instances where a currency exchange is involved. Travel Forever warrants it has no control over any bank fees or exchange rates and is unable to accept responsibility for any such discrepancies in refunded amounts.
e. Gift vouchers are non-refundable.
Some of the tours promoted by Travel Forever as a booking agent may be potentially dangerous. Prior to making and paying for a booking you the Customer should be aware of this. You the Customer agree to be responsible for making independent enquiries with the Tour Operator and other third parties regarding the need to acquire your own insurance coverage. Travel Forever strongly recommends that travellers insure themselves for cancelation, loss of deposits, baggage and medical expenses.
The Customer agrees that the terms of this agreement shall be governed by the laws of Western Australia and any dispute shall be heard by the court of appropriate jurisdiction in Western Australia.
Travel Forever recognizes that your personal information is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. We abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act (Cth) 1988
. Personal information means any information or an opinion about you from which your identity is apparent or can reasonably be ascertained.
What information do we collect?
We do not collect personal information about you unless it is necessary for providing our services or products to you. We will, where reasonable and practicable to do so, collect that information directly from you by:
- Direct contact from you when you make a booking, enquiry or request;
- If you subscribe to our newsletter;
- If you participate in a survey, competition or promotion by us or by a tour operator.
The type of personal information we receive and store is:
- Any specific information you provide to us, such as your name; e-mail address, address (work or home), telephone number, occupation, the company for which you work and any tours that interest you.
The personal information that we collect is used for:
- undertaking the booking of the tour(s) requested by you, confirming bookings & advising you of any changes to your booking;
- answering any enquiries from you;
- informing you of any coming events that might interest you;
- providing you with articles or information on topics that may be of interest to you; and
- Statistical purposes.
With the personal information that we collect, we hope to improve the services, products and information that we provide to you.
When and to whom do we disclose your personal information?
We will only use your personal information for the purpose for which it was collected and any directly related purpose. We will not disclose your personal information to anyone without your consent, unless required to do so by law or that disclosure is to a tour operator, booking agent, affiliate, etc and then only for the purposes collected.To fulfil the purposes set out above we may provide access to our IT service providers.
How can you get access to and change your personal information?
You may request access to the personal information we have collected from you and obtain a more in depth explanation about how we handle your personal information by e-mailing us at the address shown on our website or otherwise writing to us.If you wish to change your personal information, where it is incorrect, or wish to have your personal information deleted, please notify us as above.
Is your personal information safe with us?
We take reasonable steps to protect your personal information from misuse and loss and from unauthorized access, modification or disclosure. Once your personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.Using e-mail and the Internet may not always be successful or secure. We cannot be held responsible for the security or confidentiality of any information sent to us by e-mail or over the Internet.
What to do if you are not satisfied with the way we handle your personal information?
To lodge a complaint you may notify us by e-mailing us at the address shown on our website including details of your complaint, or otherwise let us know of your complaint (preferably in writing). We will endeavour to investigate and advise you of the outcome of a complaint as soon as possible.If your complaint is not resolved to your satisfaction, you can refer the matter to the federal privacy Commissioner at:Office of the Federal Privacy Commissioner
Level 8, Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
3 Day Fraser Island ‘Fun in the Sun’
The ferry ride to Fraser Island, across the Great Sandy Strait, is around 50 minutes. Your Ranger Guide will meet you at the resort’s jetty, and after the group introductions and a quick briefing, your 4WD adventure on Fraser begins!
Your guide is a local, who is passionate about Fraser Island, and will not only take you to the island’s most incredible spots, but also “WOW” you with fascinating facts (as much or as little as you’d like) about the island’s history, fauna and flora. They’ll also keep an eye out for dingoes and other interesting wildlife and are happy to stop for photos when they spot things! Your guide stays with you for the entire tour and promises to give you a fun time or he’ll eat his hat!
Day 1 – 4WD Tour
Today we check out some of Fraser’s coolest, sub-tropical inland sights. First stop is beautiful basin lake, get up close and personal with the resident freshwater turtles, in this delightful perched dune lake! Central Station, no trains or whistles here just peaceful, ancient rainforest and the reminders of a former, once bustling logging camp. Wanggoolba Creek, walk along the banks of this silent flowing creek with lush green rain-forest and rare king ferns… it’s simply breathtaking. Pile Valley, check out the giant Satinay trees, on this forest walk. Lake McKenzie, with its white sandy beaches and crystal clear waters, is even prettier than the postcards. Enjoy a refreshing afternoon swim before heading back to Kingfisher Bay Resort. (L,D)
Day 2 – 4WD Tour
Explore Seventy-Five Mile Beach, the world’s most gorgeous beach highway, and Eli Creek, a great spot for a refreshing dip! Float down this fast-flowing freshwater creek which pours out 80 megalitres of water daily, to the seaside. Maheno Shipwreck, washed ashore during a cyclone in 1935, this rusting wreck is one of Fraser Island’s iconic photo stops. You won’t be disappointed. The Pinnacles Coloured Sands, with all the colours of the rainbow (well just the reds, oranges, ochres and creams really), are another favourite photo stop. At Indian Head, climb to the top of this rocky headland for awesome island and ocean views… look out for sharks, rays and migrating humpback whales (Jul – Nov). Whilst you visit Champagne Pools, chill out in the bubbling ocean rock pools, you won’t want to leave! Air Fraser offers spectacular scenic flights over the island – book with your guide on tour (extra cost applies). (B,L,D)
Day 3 – 4WD Tour
A relaxed day visiting a few of Fraser’s lesser well known beauty spots. As this is our last day on the island, don’t forget to leave your luggage at the Wilderness Lodge, storage area, for our porters. At Lake Wabby, walk through cool rainforest to beautiful emerald-green Wabby, Fraser’s deepest lake and a favourite swimming hole. It’s so completely different to the rest of the island’s lakes and a real favourite of ours. When you get to Hammerstone Sandblow, trek over one of Fraser’s vast desert-like sand blows, no wonder it’s the world’s largest sand island! For lunch we head to Eurong Beach Resort for their famous all-you-can-eat lunch buffet. If you loved Lake McKenzie then Lake Birrabeen will allure you with its sparkling clear waters and dazzling white beaches… you won’t be able to resist a dip. We think it’s a great way to finish the tour! (B,L). After a comfort stop at Eurong Beach Resort you can either travel through to Rainbow Beach or return back to Kingfisher Bay Resort, meet the 5.00pm ferry back to Hervey Bay, arriving at approximately 5.50pm, then we’ll drop you straight to your Hervey Bay accommodation for some well earned rest! Or if you are travelling through to Airlie Beach, we can drop you off at the Hervey Bay Coach Terminal. If you are starting in Hervey Bay and want to finish in Rainbow Beach let us know when you are booking or prior to your arrival.
(B,L,D) = Breakfast, Lunch, Dinner
Please note – touring order and itinerary may vary due to tides, seasons and weather conditions.
|Duration:||3 days and 2 nights|
|Departs:||Hervey Bay or Rainbow Beach. Please let us know where you're staying and we'll pick you up between 7.00 and 8.00am.|
|Arrives:||We can drop you off in either Rainbow Beach or Hervey Bay. Please let us know.|
|Dietary requests:||Some special diets can be catered for, please make a request on the booking form eg; Vegetarian.|
|What to bring:||You’ll need to have a day-pack ready. Your 4WD adventure begins as soon you get to Fraser. Don’t forget to pack your swimmers, towel, hat, sunscreen and sunglasses, comfortable walking shoes or sandals, insect repellent, essential medication and of course a camera to click all the action! Cold water is available on tour however it’s a good idea to take your own bottle. Your main backpack or other luggage will be delivered to the Wilderness Lodge storage area for you to collect in the afternoon. Although the tour is all-inclusive, don’t forget money for souvenirs (an ATM is available at the resort) and drinks at the bar. The resort’s Village Store sells resort wear, groceries, drinks and snacks, alcohol, sun-screen, insect repellent, batteries, film etc.|
Twin or double room tour upgrade available $530 per person. When you book please advise you want a twin/double in the notes section. We will then confirm your accommodation with you before debiting your card and sending out tickets.
|Print Itinerary here:||Itinerary|
|Terms and Conditions:||Terms and Conditions|